FAQs
Answers To Common Questions
Should you have any inquiries, please contact us here.
When your order and payment are validated, Kérastase will send you an Order Acknowledgment email.
Once your order has been prepared and dispatched, you will receive a Dispatch Confirmation email from Kérastase which confirms our acceptance of your order. In this email, you will find a tracking number that will allow you to monitor your parcel on the carrier’s website.
Once your order has been prepared and dispatched, you will receive a Dispatch Confirmation email from Kérastase which confirms our acceptance of your order. In this email, you will find a tracking number that will allow you to monitor your parcel on the carrier’s website.
Kérastase allows you to pay for your order using secure payment methods.
You can carry out an online payment via:
You can carry out an online payment via:
- Visa
- MasterCard
- Tabby
- Cash on delivery
We are proposing 2 types of shipping methods:
Shipping and Returns
- Express same-day delivery: Delivery will be done within the same day for orders placed before 12pm. Applicable for Jeddah only.
- Standard Delivery: Delivery will be done within two (2) to seven (7) working days from the receipt of your order. Orders placed on weekends and public holidays will be processed the following business day. No deliveries are done on weekends or public holidays.
Shipping and Returns
If you have a Kérastase promotional code, you can let us know before confirming your order by inputting it into the field, "Promotional Code".
Once the code is entered, the offer will be directly applied to the amount that your shopping bag totals.
You will see the title/value of your code above the subtotal amount. You have the option to cancel the code you entered and enter a different one.
Once the code is entered, the offer will be directly applied to the amount that your shopping bag totals.
You will see the title/value of your code above the subtotal amount. You have the option to cancel the code you entered and enter a different one.
You have a legal right to return a product to us if it is faulty or damaged or you have not received the product you ordered. To report a damaged or wrong product please contact us with your concerns, and one of our customer service agents will ask for a picture of the damaged or faulty product. We will examine the case as quickly as possible. If the damaged or non-compliant nature of the Product is confirmed by us, we will send you a new package including the product that was damaged or missing.
Note that only in these specified circumstances (faulty, damaged, non-compliant Product) will we pay the reasonable delivery costs you incur in returning the Product(s) to us subject to the inclusion of a returns proof of postage receipt.
Note that only in these specified circumstances (faulty, damaged, non-compliant Product) will we pay the reasonable delivery costs you incur in returning the Product(s) to us subject to the inclusion of a returns proof of postage receipt.
To enable us to process your order, we need some information about you such as your delivery address, billing address and email address.
The creation of this account will also allow you to benefit fully from services offered by Kérastase, for instance creating a list of your own personal favorite products, viewing past orders, etc.
The creation of this account will also allow you to benefit fully from services offered by Kérastase, for instance creating a list of your own personal favorite products, viewing past orders, etc.
If you forget your password, select the "Sign in" button and select "Forgotten Password?" You will then receive a hyperlink via email which can be followed to reset your password.
To sign up for the Kérastase Newsletter, simply click on the link at the top of the website. Then fill in the required fields and click "Sign Up".
You can also do so whilst creating your own account or at the checkout page and select "yes" to the question, "Would you like to sign up for our newsletter and be notified of our exclusive launches and offers?" You will need to select "OK" so that your choice is registered.
You can also do so whilst creating your own account or at the checkout page and select "yes" to the question, "Would you like to sign up for our newsletter and be notified of our exclusive launches and offers?" You will need to select "OK" so that your choice is registered.
You can unsubscribe from the Kérastase Newsletter with a single click on the link at the bottom of the page in the last newsletter you receive.
