What if the item I received was damaged?

You have a legal right to return a product to us if it is faulty or damaged or you have not received the product you ordered. To report a damaged or wrong product please contact us with your concerns, and one of our customer service agents will ask for a picture of the damaged or faulty product. We will examine the case as quickly as possible. If the damaged or non-compliant nature of the Product is confirmed by us, we will send you a new package including the product that was damaged or missing.

Note that only in these specified circumstances (faulty, damaged, non-compliant Product) will we pay the reasonable delivery costs you incur in returning the Product(s) to us subject to the inclusion of a returns proof of postage receipt.